Clik here to view.
Repensando los fundamentos del servicio al cliente a través del CRM en una...
En el reporte de Gartner, Repensando el Servicio al Cliente CRM en la Nueva Era, el analista Michael Maoz compartió sus ideas acerca de por qué el servicio al cliente debe ser uno de los objetivos...
View ArticleClik here to view.
Repensando os conceitos básicos do atendimento ao cliente com CRM para uma...
No relatório do Gartner, Repensando o Atendimento ao Cliente com CRM para Uma Nova Era, o analista Michael Maoz compartilha seus insights sobre por que o atendimento ao cliente deve ser visto como uma...
View ArticleClik here to view.
Unleash your CRM Software to Be at the Heart of Total Customer Care
With the explosion of connectivity, mobile device usage and social platform proliferation, it has become easier than ever for consumers to engage in dialogs about your organization, your brand and your...
View ArticleThe Dawn of the Era of “Human-assisted Machine Service” in Customer Care
For the longest time, we have looked at how to complement human labor in the contact center with computer programs – to reduce costs, provide 24×7 service, and offer quicker access to basic...
View Article